I always send orders by Royal Mail. They're less likely to chuck things over your fence, leave them in the back garden to get soggy, or stick them by your front door so they can get pinched. They're not perfect but my experience is that they're better than the alternatives.
My policy is not to make money out of p+p; you'll only pay the actual cost. Any change will be refunded through PayPal.
All overseas orders are always sent airmail.
All orders will be sent with the appropriate insurance cover.
Please allow four working days before your order is processed. I usually take less time than this!
The post office will normally (in the UK) keep items they can't deliver at the nearest sorting office. They keep hold of them for about a month before returning them to the sender. If your item's late, it's worth checking with your local sorting office (the postmen and women usually leave a card but they sometimes forget!).
If your order doesn't arrive, please contact me and we'll try to sort something out. It happens very, very seldom, but the post office can lose things.